Effective date: August 1, 2026. This policy applies to HHH consultations, HHH Institute programs, and HHH educational products. By requesting or enrolling in any HHH service, you accept the current version of this policy.
Consultation fees paid to HHH are refundable in full if you cancel with more than 24 hours' notice before the scheduled session. Cancellations made within 24 hours of the scheduled session are non-refundable but may be rescheduled once, at HHH's reasonable discretion, subject to availability. Consultations already delivered are not refundable.
Enrollment in an HHH Institute certificate or diploma program is subject to a 7-day cooling-off period. Full refunds are available if you request a refund in writing to info@holisticharmonyhaven.ca within 7 days of your enrollment confirmation and before you have accessed more than one lesson of program content. After the 7-day cooling-off period, or after you have accessed more than one lesson, program tuition is non-refundable. Partial refunds for exceptional circumstances (documented medical or family emergency) may be considered on a case-by-case basis at HHH's sole discretion.
Digital educational products are non-refundable once the download link has been issued or the file has been accessed. If you experience a technical problem receiving the file, please contact info@holisticharmonyhaven.ca within 7 days and HHH will resend the file at no charge.
HHH lab-review sessions are educational and complementary. Fees for a lab-review consultation follow the same 24-hour cancellation window as HHH consultations. HHH does not order, collect, process, or interpret medical laboratory tests for diagnostic purposes. Any fee paid by a client to a third-party lab is subject to that lab's own refund policy.
HHH does not fulfil dispensary orders. Products ordered through the affiliated dispensary provider are subject to that provider's refund policy. Please contact the dispensary provider directly for order questions.
All refund requests must be submitted in writing to info@holisticharmonyhaven.ca and must include the client or student name, the service or program name, the payment date, and the reason for the refund request. Approved refunds are issued to the original payment method within 10 business days of approval.
Please contact HHH first before initiating a payment chargeback with your bank or card issuer. HHH is committed to reasonable resolution and will respond to written refund requests within a reasonable time.
HHH may update this Refund Policy from time to time. The "Effective date" indicates the current version. The policy in effect at the time of your payment applies to that transaction.
For any refund question, write to info@holisticharmonyhaven.ca.